Lync Communicator 2010/2013 not updating or showing AD pictures

Have you noticed that pictures from people in your company are not displaying on your Lync even though they show up on others?

No Pic Lync

 

To get the pictures back exit  Lync and navigate to C:\Users\username\AppData\Local\Microsoft\Communicator\
*Note that AppData is hidden so you can either manually type it in or click to show hidden folders in explorere

In the Communicator folder you will see sip_address@domain.com.  I would suggest renaming the folder to a .old.  Once you rename it open Lync back up and it should now repopulate all the pictures from AD.

Lync Pic

Once you verify that this works you can then delete the old sip folder.

 

 

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