GoToMeeting Error Unable to Join the Meeting Your Computer’s OS and/or Web Browser are not supported

Have you tried to join a GoToMeeting or GoToWebinar only to get an error saying Your Computer’s OS and/or Web Browser are not supported and you know both are?  Most likely you have a Dell computer with a 2 video cards on is Nvidia and the other is Intel.  Well your problem is the Nvidia card.  You can either upgrade your card but if you want to have a full proof method try this:

Error: When user tries to connect to a goto meeting and they receive “Unable to Join the Meeting

Your Computer’s OS and/or Web browser are not supported”

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This is Nvida graphics card issue.

The work around is to create an exception in the Nvida software/control panel , allowing GoToMeeting software to use the integrated video card on the motherboard.

1) Right click on desktop and select NVIDA control Panel
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2) In the control Panel Select Manage 3D settings
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3) Select Program settings and click on Add
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4) Go to where GoToMeeting stores g2mdlhlpx.exe (this is usually in the user’s profile folder Ex, c:\user\sbruno). Select this file “g2mdlhlpx”
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5) Once you select the program select the preferred processor for the program. Click on the drop down menu and select Integrated graphics.
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6) Select apply and close out the control panel

7) Then have the user try to join a GoToMeeting session.

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